Asian Financial Services Congress 2009

Winner: ANZ Bank (Australia)
Recipient: Anand Thomas, Senior Manager - Strategy and Business Development, Group Online Banking, ANZ Bank..

Recognized for ANZ MoneyManager, which is a free internet-based platform for the integration of an individual's financial data from different sources such as various bank accounts, credit cards, credit union accounts, online share portfolios, and rewards programs.

Partner Acknowledgement: Yodlee

Winner: Alliance Bank Malaysia Berhad (Malaysia)
Recipient: Claudia Lee, Group Chief Information Officer, Alliance Bank Malaysia Berhad.

Alliance Bank's strategy - to apply technology excellence to create sustainable business value - has led the bank to deploy an impressive enterprise-wide transformation ranging from enterprise architecture to risk management. This comprehensive initiative saw an effective collaboration between Alliance Bank and its technology partners in successfully positioning the bank's IT organization to support its strategic goals.

Partner Acknowledgement: IBM and Tivoli

Winner: HSBC (Bangladesh)
Recipient: Aileen Choo, Head of PFS Direct Sales & Channel Management, HSBC Singapore.

Awarded for effectively developing processes that support the growth of HSBC (Bangladesh)'s Personal Installment Loan product while keeping to quality in terms of loan disbursement volumes and high risk management standards. The processes helped the bank see improved market take-up of the product with lean staff resources.

Winner: HSBC Direct (Taiwan)
Recipient: Aileen Choo, Head of PFS Direct Sales & Channel Management, HSBC Singapore.

HSBC Direct, Taiwan launched "Life Insurance Online" by integrating systems amongst HSBC Direct Taiwan, HSBC Life Limited, and HSBC Insurance Broker. The service offers a seamless online experience, with benefits ranging from real-time quotes on insurance policies, auto-documentation fill-up, direct payment of premiums via the HSBC Direct high-yield savings account, and integrated customer account management.

Winner: Kotak Mahindra Bank (India)
Recipient: Ruchit Puri, Chief Executive Officer, Kotak Mahindra Bank, Singapore Branch

Kotak Mahindra Bank is proving itself to be an organization committed to inculcate security in all forms, with the goal to prepare itself for effective information security management. Through a holistic, continuous and integrated enterprise security strategy involving close engagement with its information security partner, the bank's security function has become remarkably operations-focused and results-oriented.

Partner Acknowledgement: Paladion Networks

Winner: Maybank Berhad (Malaysia)
Recipient: Mohd Fadzil Ismail, Head of Customer Relationship Management, Maybank

Maybank brought to market an analytical CRM System that is enabling the bank to analyze, understand, predict and influence customer behavior throughout the customer lifecycle. The system put in place an effective data foundation for advanced data mining and event-based marketing capabilities, and developed best practices to integrate these new capabilities with the over-all customer strategy of the bank.

Partner Acknowledgement: Teradata

Winner: Overseas-Chinese Banking Corporation (Singapore)
Recipient: Yvonne Cheong, Vice President, Head of Internet and Mobile Banking, Consumer Financial Services, OCBC Bank

OCBC Bank has successfully deployed a one-stop mobile bank with full service offerings to its customers. The bank has been able to develop an impressive mobile banking solution with a revenue-generating model driving significant growth in user-adoption and transaction volumes

Partner Acknowledgement: Silverlake, IBM, eBworx and Orange Gum

Winner: Standard Chartered Bank (Singapore)
Recipients: Arun Ganapathy, Head Consumer Lending Operations, Standard Chartered Bank and Ramesh Narayanaswamy, Head of System Development, Consumer Lending, Standard Chartered Bank (second from right)

Standard Chartered Bank is awarded for its "Customer Origination System", a robust, scalable workflow solution with separate modules for credit cards and personal loans, mortgage loans, and deposit accounts, and which has been designed to replace multiple front-end country lending systems by consolidating consumer origination activity. Besides streamlined workflow and process automation leading to cost savings and revenue upside, this initiative is positioned to reduce operational risks for the bank.

Recognized for its credit/origination risk management system - which incorporates a holistic and systematic approach to credit risk management across the key elements of people, processes and tools – Taishin Bank has demonstrated impressive results in improving the quality of its loans portfolio.

Partner Acknowledgement: Fair Isaac

Awarded for Trade Superhighway, the first host-to-host ERP implementation in Thailand, which reiterates Siam Commercial Bank's leading position in international trade banking products. The initiative is especially recognized for clearly demonstrating client benefits such as reduced turn-around time, greater convenience and the avoidance of process redundancy.

Partner Acknowledgement: SAP Thailand and TNIS

Recognized for the launch of HSBC Business Direct, aimed at providing a comprehensive, cost-effective cross-channel proposition for SME customers. Besides pioneering the provision of mobile banking services to SMEs in Hong Kong, the platform features a multi-currency integrated account, online FX and IPO application services, as well as the flexibility for mainland China customers to verify their identity with staff in Hong Kong via video-conferencing.

Security Bank Corporation of the Philippines is recognized for its fully customized, Internet-based electronic invoice presentment and payment system, termed Billing/Invoice Presentment and Payment System (BIPPS). BIPPS allows merchants to electronically post their Account Receivables (A/R) or open billings/invoices online, and quickly settle transactions with customers, thereby greatly improving settlement cycles and creating a more effective and efficient order-payment-delivery process.

Tisco Purse, a card product, has proven that payments provides an opportunity to gain customers especially for new institutions. The initiative is also recognized for facilitating customer transactions in a fast and efficient manner.

Union Bank of India is one of the first large Indian public banks to finish 100% deployment of its core banking solution. The core banking deployment was impressive with the bank migrating 1500 branches to its core banking solution within a six month time frame.