Asian Financial Services Congress 2010

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FIIA 2010 WINNERS

FIIA 2010 for Product Innovation (WING)

			Winner: Australia and New Zealand Banking Group Limited Recipients: Brad Jones, Managing Director, WING Cambodia and Monika Chum, Marketing Manager, WING Cambodia. Awarded for its WING offering, a device-agnostic mobile initiative that offers a range of basic banking services. With a compelling business case, an impressive implementation roadmap, and WING's infrastructure and functionality that are scalable in size, architecture, and geography, the bank is well-positioned to penetrate other untapped market segments, while meeting its financial inclusion goals. Partner Acknowledgement: Comviva Limited

FIIA 2010 for Innovation in Loans Origination

			Winner: CIMB Bank Berhad for Innovation in Loans Origination Recipent: Devabalan Theyventheran, Director, CIMB. Awarded for its efforts to improve its loans origination processes in both retail and business banking. Implementation of the end-to-end, structured credit workflow processing solution was initiated in March 2008 with rollout phases from 2009 to 2010. The system automates pre-credit screening and ends upon fulfillment on a single-view straight through processing (STP) engine, thus improving operational efficiency and customer service quality. Partner Acknowledgement: eBworx

FIIA 2010 for Innovation in Customer Risk Management

			Winner: Fubon Financial for Innovation in Customer Risk Management Recipient: Jonathan Huang VP Product Management Department, Wealth Management Group, Fubon Bank, Taiwan. Awarded for its risk allocation management (RAM) initiative, a mechanism designed specifically to assist customers in asset allocation and risk control, based on their risk natures and investment characteristics. This initiative is expected to reduce the influence of "greed and fear" on investment decisions made by customers. Its goal is to manage a customer's portfolio and wealth through a disciplined, rule-based process. This is aligned with the bank's vision of assuming the role of "investment risk controller" for customers of its wealth management business.

FIIA 2010 for Innovation in Branch Operations

			Winner: HDFC Bank Limited for Innovation in Branch Operations Awarded for its efforts in virtualizing its branch infrastructure in response to operational requirements for existing and new branch operations. This infrastructure as a service (IaaS) initiative improved the allocation and management of IT and human resources, reduced capital expenditure, and brought down turnaround time for branch expansion-a laudable achievement in the Indian banking context.

FIIA 2010 for Innovation in Corporate Payments

			Winner: HSBC for Innovation in Corporate Payments Recipient: Vineet Malhotra, Head of Channels Strategy, Propositions & Channels Asia-Pacific, Commercial Banking, HSBC Awarded for its integrated business Internet banking platform that caters to small and medium enterprises (SMEs) in Hong Kong. This online platform offers a wide range of targeted, rule-based informational and transactional services. The initiative has driven significant growth in online transaction volumes, generated higher penetration rates, and brought about greater customer satisfaction

FIIA 2010 for Channels Innovation (ARM)

			Winner: Philippine National Bank for Channels Innovation (ARM) Recipient: Omar Byron T. Mier, President and CEO, Philippine National Bank. Awarded for ramping up the bank's remittance offerings by its deployment of automated remittance machines (ARM). In the process of using technology innovation as a competitive differentiator in the increasingly competitive remittance landscape, the bank has shaped transactional preferences among its customers.

FIIA 2010 for Innovation Journey

			Winner: Oversea-Chinese Banking Corporation Limited for Innovation Journey Recipient: Linus Goh, EVP, Enterprise Banking, Oversea-Chinese Banking Corporation Limited Awarded for their efforts in driving innovation across the bank's enterprise and emerging businesses. The bank's achievements in this area provides a good reference on how a full suite of bank offerings can be carefully crafted to meet the unique and distinct requirements of the SME banking business. The transformative journey undertaken by the bank – underpinned by innovation – is recognized to have created a compelling pitch to SME owners in Singapore

FIIA 2010 for Innovation in Payments

			Winner: Standard Chartered Bank for Innovation in Payments Recipient: Karen Fawcett, Group Head, Transaction Banking and Jan Verplancke, Group CIO, Standard Chartered Bank. Awarded for its global payments platform (straight-through services) that handles end-to-end payments processing for the MESA, Africa, and Asia/Pacific regions. This global payments engine is based on an industry standard technology stack, with lower maintenance costs and proven high availability.

FIIA 2010 for Innovation in Customer Engagement

			Winner: TMB Bank Public Company Limited for Innovation in Customer Engagement Recipient: Simon Andrews, Chief Operation Officer, TMB Bank, Thailand Awarded for ensuring higher throughput and greater efficiencies in account opening, allowing the bank to compete in the area of deposits. The system is also acknowledged to have been rolled out cost-effectively. The bank's deposit-led strategy ensures a sustainable customer franchise that will be of great advantage to the organization moving forward. Partner Acknowledgement: IBM

FIIA 2010 for Innovation in Business Intelligence

			Winner: YES Bank Limited for Innovation in Business Intelligence Recipient: Suresh Sethi, Group President, Transaction Banking Group & International Banking, YES Bank. Awarded for its efforts in driving enterprisewide, actionable business intelligence – information integrated with actions. The bank has sought a comprehensive focus across retail liabilities, corporate assets, operational risk, and asset-liability management, with the end-game of providing financial, risk, operational, and customer intelligence to the right users, in the right place, at the right time, and in the relevant format, delivered in a secure, automated environment.

FIIA 2010 Special Mention for Product Innovation (You:nique Card)

			Winner: Alliance Bank Malaysia Berhad for Product Innovation (You:nique Card) Recipient: Edmund Yong, VP, Head, Credit Cards, Alliance Bank Malaysia Berhad Recognized for its You:nique Card – a first of its kind composite card that allows full personalization of card face and customization of card benefits. Customers choose from a range of options such as low interest rates, cash rebates and rewards. This innovative concept allows the product to be effectively cross-matched to different segments of the customer base. Partner Acknowledgement: Cassis International

FIIA 2010 Special Mention for Innovation in Product Marketing

			Winner: Bank of Ayudhya Public Company Limited & The Ayudhya Insurance Public Company Limited for Innovation in Product Marketing Recipients: Voranuch Dejakaisaya, Chief Information Officer, Bank of Ayudhya and Rowan D'Arcy, President & CEO, Ayudhya Insurance. Recognized for its efforts in cleverly packaging insurance policies, which are traditionally regarded as being non-tangible, into physical products. In this example, selected low-cost insurance policies are elegantly packaged into little boxes and placed at the shelves of their centers. All the information that a customer requires about a policy (for example, product summary, benefits and coverage, premium rates, etc) are printed on the box. If a customer wants to buy the policy, he/she simply picks the box up and pays for it at the counter.


FIIA 2010 Special Mention for Channel Innovation (Retail Internet Banking)

			Winner: Bank Danamon for Channel Innovation (Retail Internet Banking) Recipient: William Gomulia, SVP, Internet and Mobile Banking Business Head, Retail Banking, Bank Danamon Indonesia. Recognized for its retail Internet banking platform, an integrated, first-in-market, online banking proposition in Indonesia that has seen success in customer conversion, and facilitated cross-sell and up-sell to new and existing customers. This initiative featured an impressive implementation roadmap resulting in swift conceptualization-to-deployment, and which successfully circumvented any major legacy issues. Partner Acknowledgement: eBworx, Vasco & Mitracomm

FIIA 2010 Special Mention for Product Innovation (Business Direct)

			Winner: HSBC for Product Innovation (Business Direct) Recipient: Vineet Malhotra, Head of Channels Strategy, Propositions & Channels Asia-Pacific, Commercial Banking, HSBC Recognized for Business Direct, a "direct" account proposition targeted at SMEs who are positively inclined toward self-service banking. This product is a multi-currency, integrated account with a broad range of targeted functions, delivered over a multichannel platform and featuring an innovative, pay-per-use pricing model. As a result, HSBC has further strengthened the bank's SME business.

FIIA 2010 Special Mention for Innovation in Information Management

			Winner: Punjab National Bank for Innovation in Information Management Recipient: S.M. Kaushik, DGM IT, Punjab National Bank. Recognized for its enterprise data warehouse (EDW) initiative, with components for Customer relationship management (CRM), Management Information Systems (MIS), which is linked to management reporting & information presentment tools. The project was initiated to leverage the bank’s existing operational data available in multiple source systems, facilitate ready access to data for regulatory and statutory reporting, and for other analytical purposes. This positions the bank in the forefront among other Indian public sector banks who are transitioning towards advanced data mining and analytics approaches. Partner Acknowledgement: IBM, SAP, SAS, and TCS