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2011
2010
2009
2008
2007
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FIIA 2011 for Product Innovation (Islamic Banking Product)
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Winner: Al Rajhi Bank
Recipient: Mr Eqhwan Mokhzanee bin Muhammad, Head – Global Markets, Al Rajhi Bank
Awarded for Sukuk ALim, an innovative Islamic bond (sukuk) instrument
Sukuk ALim precludes the contentious Shari'ah principles of Inah, Bay' Dayn, Tawarruq Munazzam and Wa'ad, and marks the entry of Al Rajhi Banking Group into the Islamic debt capital market. Even though Sukuk ALIm does not adopt these principles, the product is on par with other comparable sukuks in terms of characteristics, risk profile and issuance costs. The first issuance of RM1 billion in August 2010 by Cagamas Berhad, Malaysia's national mortgage corporation, was well-received locally and internationally. Sukuk ALim addresses liquidity and funding restrictions previously faced by the bank and acts a.s a catalyst for more such products in the future.
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FIIA 2011 for Innovation in Mobile Banking
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Winner: Australia and New Zealand Banking Group Limited (ANZ)
Recipent: Mr Felimy Greene, Head of Innovation Pipeline, Group Innovation, ANZ Banking Group Ltd
Awarded for ANZ goMoney, an innovative, secure and convenient mobile banking application. ANZ goMoney offers users access to a wide range of banking services, including balances and transactional histories, funds transfer between ANZ accounts, and person-to-person payments using mobile phone numbers. With the launch of ANZ goMoney, ANZ continues to position itself at the forefront of innovation in mobile banking and payments.
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FIIA 2011 for Excellence in Single Customer View
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Winner: Bangkok Bank Public Company Limited
Recipient: Ms Suteera Sripaibulya, Executive Vice President, Information Technology, Bangkok Bank Public Company Limited
Awarded for its Branch Information System (BIS)
This initiative applies the bank's business intelligence and decisioning capabilities to branch-level operations. Bangkok Bank's BIS is a branch management tool that uses business intelligence to provide a daily comprehensive view of branch performance. It has the ability to drill down and view performance data, and uses data mining techniques to identify cognitive aspects of high-performing managers. This allows the banks to share lessons learned, enterprise-wide.
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FIIA 2011 for Excellence in Banking 2.0
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Winner: Bendigo and Adelaide Bank Limited
Recipient: Ms Jeanette Miller, Head of Online Engagement, Bendigo and Adelaide Bank Limited
Awarded for PlanBig, an industry resource for online and offline communities to connect, share expertise and build partnerships. Drawing upon social media capabilities in networking, PlanBig is designed to realize real-world outcomes via a platform that connects shared interest communities. PlanBig has allowed Bendigo and Adelaide Bank to create a true differentiator in customer engagement and corporate social responsibility, while staying true to its roots as a community bank.
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FIIA 2011 for Product Innovation (Financing Product)
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Winner: Chinatrust Commercial Bank
Recipient: Mr Steve Tsai, Senior Vice President and Head of Corporate Trust, Chinatrust Commercial Bank
Awarded for its Employee Stock Option (ESO) Financing and Cash Settlement service
Though the creation of an online web platform that integrates ESO execution, loans draw-down, stock sales, loans repayment, and distribution of capital gains, this initiative meets the financing needs of employees exercising corporate stock options. The development processes employed by the bank, business case built-up, and best-of-breed approach to vendor selection were all worth noting.
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FIIA 2011 for Service Channel Innovation
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Winner: Citigroup Asia/Pacific
Recipient: Mr Anil Wadhwani, Chief Executive Officer, Citibank, Singapore
Awarded for Smart Banking, a strategic region-wide transformation of Citi's branch service channels that leverages on technology to enhance customer experience. Smart Banking branches are high-tech touchpoints that facilitate meaningful customer interactions through the use of media walls, interactive work benches, kiosks and handheld devices. It strongly positions the bank at the forefront of innovation and customer-centricity.
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FIIA 2011 for Excellence in Customer Experience
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Winner: HDFC Bank Ltd.
Recipient: Mr Munish Mittal, Executive Vice President and Head, Technology Solutions Group, HDFC Bank
Awarded for Common Customer Data and Images (CCDI), an imaging project that is part of the bank's strategic Next Generation Customer Experience (NGCE) initiative. The key driver for this project was to enhance customer experience through the centralized capture, storage, and access of customer data across multiple applications while complying with regulatory requirements. The result was a significant improvement in know-your-customer (KYC) processes, service turnaround time and ultimately, customer satisfaction.
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FIIA 2011 for Excellence in Client Servicing
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Winner: HSBC Asia/Pacific
Recipient: Mr Jeffrey Ngui, Senior Vice President Regional Sales, Global Payments and Cash Management, HSBC Bank
Awarded for ClientSphere, a first-in-market, globally scalable, corporate client on-boarding platform. With its patent-pending technology that enables the collaborative delivery of a solution accessible through HSBC's global corporate banking platform (HSBCnet), ClientSphere provides corporate clients full visibility and control across the end-to-end on-boarding process. This initiative is a testament to the bank's continued commitment to exceptional client service.
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FIIA 2011 for Excellence in Customer Centricity
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Winner: Standard Chartered Bank (Hong Kong) Limited
Recipient: Mr Basker Rangachari, Chief Marketing Officer, Consumer Banking Hong Kong, Standard Chartered Bank
Awarded for Total Relationship Rewards, a first-in-market loyalty tool that recognizes a customer's total relationship with the bank. Designed with a clear objective to optimize the value from customer relationships, the program rewards new and existing customers for banking balances on deposits, investments, insurance, mortgage loans and personal loans, anchored by a structured, flexible redemption process. Success is reflected in a 600% increase in the Net Promoter Score (a customer loyalty index), and a 70% increase in new-to-bank customers since the program's launch.
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FIIA 2011 for Innovation in Analytics
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Winner: Taishin International Bank
Recipient: Mr William Yao, Senior Vice President and Chief Retail Credit Officer, Taishin International Bank
Awarded for the analytics-based, profit-driven approach that it adopted to transform its retail banking business. The bank developed a suite of predictive models, anchored by cutting-edge transaction analytics, that was successfully integrated into frontline marketing efforts. This allowed the organization to record impressive results, including significant turnarounds in non-performing loan (NPL) ratios and other profit measures.
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FIIA 2011 Special Citation for Deposit Product
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Winner: Government Savings Bank (GSB)
Recipient: Mr Boonson Jenchaimahakoon, Senior Executive Vice President, Information Technology, Government Savings Bank (GSB)
Recognized for the introduction of its five-year Premium Savings Certificate (PSC)
PSC is a unique, record-breaking deposit product that generated huge market interest when it was launched. The product has been structured to meet consumer demand for high-return deposits with no lock-in period. At the same time, it meets the bank's need for long-term funding, with a fixed and controllable cost to match. The roll-out of PSC has propelled GSB to become the 3rd ranked consumer lender in Thailand.
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FIIA 2011 Special Citation for Service Channel
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Winner: ICICI Bank Ltd.
Recipients: Mr Sandeep Sethi, General Manager-Service Improvement & Innovation Group, ICICI Bank, India Office
Mr Anil Kulkarni, Chief Manager – Branch Banking Service, ICICI Bank, India Office
Recognized for its fully-automated electronic branch
This initiative by ICICI Bank facilitates customer self-service through automated devices and kiosks, and leverages technology to transform the customer experience. From a local context, the initiative addresses a gap in existing branch propositions in India by providing on-demand, convenient banking services to the masses.
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FIIA 2011 Special Citation for Operational Efficiency
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Winner: RHB Banking Group
Recipient: Mr Ho Sin Kheong, Head, Information Technology, RHB Bank
Recognized for Easy by RHB Easy is a game-changing, community banking initiative that meets the local demand for a simple, fast, and convenient banking experience by streamlining complex processes. It successfully leverages technology to create a compelling customer-centric service proposition.
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FIIA 2011 Special Citation for Supplier Finance
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Winner: Westpac Banking Corporation
Recipient: Mr Yogan Rasayanakam, General Manager Asia, Westpac
Recognized for its Vendor Payments Portal
This initiative is an online platform that positions Westpac at the center of the payables value chain. By recognizing that payments is an information-driven business, the solution offers convenience and control by providing visibility over payables data, automated reconciliation and reporting, and opens up further fee income opportunities through supplier financing and portal data analytics.
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FIIA 2011 Special Citation for Mobile Payments
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Winner: YES Bank Limited
Recipient: Mr Umesh Jain, President and CIO, YES Bank
Recognized for Mobile Money Services (MMS)
MMS is a mobile prepaid instrument that enables secure mobile funds transfer while leveraging on a sizable banking correspondent distribution network. As a result, the bank has successfully increased market penetration to the unbanked, reduced servicing costs (through self-service funds transfer), and benefits from holding the float balances from prepaid accounts.
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FIIA 2010 for Product Innovation (WING)
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Winner: Australia and New Zealand Banking Group Limited
Recipients: Brad Jones, Managing Director, WING Cambodia and Monika Chum, Marketing Manager, WING Cambodia.
Awarded for its WING offering, a device-agnostic mobile initiative that offers a range of basic banking services. With a compelling business case, an impressive implementation roadmap, and WING's infrastructure and functionality that are scalable in size, architecture, and geography, the bank is well-positioned to penetrate other untapped market segments, while meeting its financial inclusion goals.
Partner Acknowledgement: Comviva Limited
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FIIA 2010 for Innovation in Loans Origination
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Winner: CIMB Bank Berhad for Innovation in Loans Origination
Recipent: Devabalan Theyventheran, Director, CIMB.
Awarded for its efforts to improve its loans origination processes in both retail and business banking. Implementation of the end-to-end, structured credit workflow processing solution was initiated in March 2008 with rollout phases from 2009 to 2010. The system automates pre-credit screening and ends upon fulfillment on a single-view straight through processing (STP) engine, thus improving operational efficiency and customer service quality.
Partner Acknowledgement: eBworx
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FIIA 2010 for Innovation in Customer Risk Management
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Winner: Fubon Financial for Innovation in Customer Risk Management
Recipient: Jonathan Huang VP Product Management Department, Wealth Management Group, Fubon Bank, Taiwan.
Awarded for its risk allocation management (RAM) initiative, a mechanism designed specifically to assist customers in asset allocation and risk control, based on their risk natures and investment characteristics. This initiative is expected to reduce the influence of "greed and fear" on investment decisions made by customers. Its goal is to manage a customer's portfolio and wealth through a disciplined, rule-based process. This is aligned with the bank's vision of assuming the role of "investment risk controller" for customers of its wealth management business.
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FIIA 2010 for Innovation in Branch Operations
Winner: HDFC Bank Limited for Innovation in Branch Operations
Awarded for its efforts in virtualizing its branch infrastructure in response to operational requirements for existing and new branch operations. This infrastructure as a service (IaaS) initiative improved the allocation and management of IT and human resources, reduced capital expenditure, and brought down turnaround time for branch expansion-a laudable achievement in the Indian banking context.
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FIIA 2010 for Innovation in Corporate Payments
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Winner: HSBC for Innovation in Corporate Payments
Recipient: Vineet Malhotra, Head of Channels Strategy, Propositions & Channels Asia-Pacific, Commercial Banking, HSBC
Awarded for its integrated business Internet banking platform that caters to small and medium enterprises (SMEs) in Hong Kong. This online platform offers a wide range of targeted, rule-based informational and transactional services. The initiative has driven significant growth in online transaction volumes, generated higher penetration rates, and brought about greater customer satisfaction
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FIIA 2010 for Channels Innovation (ARM)
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Winner: Philippine National Bank for Channels Innovation (ARM)
Recipient: Omar Byron T. Mier, President and CEO, Philippine National Bank.
Awarded for ramping up the bank's remittance offerings by its deployment of automated remittance machines (ARM). In the process of using technology innovation as a competitive differentiator in the increasingly competitive remittance landscape, the bank has shaped transactional preferences among its customers.
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FIIA 2010 for Innovation Journey
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Winner: Oversea-Chinese Banking Corporation Limited for Innovation Journey
Recipient: Linus Goh, EVP, Enterprise Banking, Oversea-Chinese Banking Corporation Limited
Awarded for their efforts in driving innovation across the bank's enterprise and emerging businesses. The bank's achievements in this area provides a good reference on how a full suite of bank offerings can be carefully crafted to meet the unique and distinct requirements of the SME banking business. The transformative journey undertaken by the bank - underpinned by innovation - is recognized to have created a compelling pitch to SME owners in Singapore
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FIIA 2010 for Innovation in Payments
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Winner: Standard Chartered Bank for Innovation in Payments
Recipient: Karen Fawcett, Group Head, Transaction Banking and Jan Verplancke, Group CIO, Standard Chartered Bank.
Awarded for its global payments platform (straight-through services) that handles end-to-end payments processing for the MESA, Africa, and Asia/Pacific regions. This global payments engine is based on an industry standard technology stack, with lower maintenance costs and proven high availability.
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FIIA 2010 for Innovation in Customer Engagement
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Winner: TMB Bank Public Company Limited for Innovation in Customer Engagement
Recipient: Simon Andrews, Chief Operation Officer, TMB Bank, Thailand
Awarded for ensuring higher throughput and greater efficiencies in account opening, allowing the bank to compete in the area of deposits. The system is also acknowledged to have been rolled out cost-effectively. The bank's deposit-led strategy ensures a sustainable customer franchise that will be of great advantage to the organization moving forward.
Partner Acknowledgement: IBM
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FIIA 2010 for Innovation in Business Intelligence
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Winner: YES Bank Limited for Innovation in Business Intelligence
Recipient: Suresh Sethi, Group President, Transaction Banking Group & International Banking, YES Bank.
Awarded for its efforts in driving enterprisewide, actionable business intelligence - information integrated with actions. The bank has sought a comprehensive focus across retail liabilities, corporate assets, operational risk, and asset-liability management, with the end-game of providing financial, risk, operational, and customer intelligence to the right users, in the right place, at the right time, and in the relevant format, delivered in a secure, automated environment.
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FIIA 2010 Special Mention for Product Innovation (You:nique Card)
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Winner: Alliance Bank Malaysia Berhad for Product Innovation (You:nique Card)
Recipient: Edmund Yong, VP, Head, Credit Cards, Alliance Bank Malaysia Berhad
Recognized for its You:nique Card - a first of its kind composite card that allows full personalization of card face and customization of card benefits. Customers choose from a range of options such as low interest rates, cash rebates and rewards. This innovative concept allows the product to be effectively cross-matched to different segments of the customer base.
Partner Acknowledgement: Cassis International
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FIIA 2010 Special Mention for Innovation in Product Marketing
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Winner: Bank of Ayudhya Public Company Limited & The Ayudhya Insurance Public Company Limited for Innovation in Product Marketing
Recipients: Voranuch Dejakaisaya, Chief Information Officer, Bank of Ayudhya and Rowan D'Arcy, President & CEO, Ayudhya Insurance.
Recognized for its efforts in cleverly packaging insurance policies, which are traditionally regarded as being non-tangible, into physical products. In this example, selected low-cost insurance policies are elegantly packaged into little boxes and placed at the shelves of their centers. All the information that a customer requires about a policy (for example, product summary, benefits and coverage, premium rates, etc) are printed on the box. If a customer wants to buy the policy, he/she simply picks the box up and pays for it at the counter.
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FIIA 2010 Special Mention for Channel Innovation (Retail Internet Banking)
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Winner: Bank Danamon for Channel Innovation (Retail Internet Banking)
Recipient: William Gomulia, SVP, Internet and Mobile Banking Business Head, Retail Banking, Bank Danamon Indonesia.
Recognized for its retail Internet banking platform, an integrated, first-in-market, online banking proposition in Indonesia that has seen success in customer conversion, and facilitated cross-sell and up-sell to new and existing customers. This initiative featured an impressive implementation roadmap resulting in swift conceptualization-to-deployment, and which successfully circumvented any major legacy issues.
Partner Acknowledgement: eBworx, Vasco & Mitracomm
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FIIA 2010 Special Mention for Product Innovation (Business Direct)
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Winner: HSBC for Product Innovation (Business Direct)
Recipient: Vineet Malhotra, Head of Channels Strategy, Propositions & Channels Asia-Pacific, Commercial Banking, HSBC
Recognized for Business Direct, a "direct" account proposition targeted at SMEs who are positively inclined toward self-service banking. This product is a multi-currency, integrated account with a broad range of targeted functions, delivered over a multichannel platform and featuring an innovative, pay-per-use pricing model. As a result, HSBC has further strengthened the bank's SME business.
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FIIA 2010 Special Mention for Innovation in Information Management
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Winner: Punjab National Bank for Innovation in Information Management
Recipient: S.M. Kaushik, DGM IT, Punjab National Bank.
Recognized for its enterprise data warehouse (EDW) initiative, with components for Customer relationship management (CRM), Management Information Systems (MIS), which is linked to management reporting & information presentment tools. The project was initiated to leverage the bank's existing operational data available in multiple source systems, facilitate ready access to data for regulatory and statutory reporting, and for other analytical purposes. This positions the bank in the forefront among other Indian public sector banks who are transitioning towards advanced data mining and analytics approaches.
Partner Acknowledgement: IBM, SAP, SAS, and TCS
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FIIA 2009 for Account Aggregation
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Winner: ANZ Bank (Australia)
Recipient: Anand Thomas, Senior Manager - Strategy and Business Development, Group Online Banking, ANZ Bank..
Recognized for ANZ MoneyManager, which is a free internet-based platform for the integration of an individual's financial data from different sources such as various bank accounts, credit cards, credit union accounts, online share portfolios, and rewards programs.
Partner Acknowledgement: Yodlee
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FIIA 2009 for Enterprise Transformation
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Winner: Alliance Bank Malaysia Berhad (Malaysia)
Recipient: Claudia Lee, Group Chief Information Officer, Alliance Bank Malaysia Berhad.
Alliance Bank's strategy - to apply technology excellence to create sustainable business value - has led the bank to deploy an impressive enterprise-wide transformation ranging from enterprise architecture to risk management. This comprehensive initiative saw an effective collaboration between Alliance Bank and its technology partners in successfully positioning the bank's IT organization to support its strategic goals.
Partner Acknowledgement: IBM and Tivoli
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FIIA 2009 for Product Innovation (Personal Installment Loan)
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Winner: HSBC (Bangladesh)
Recipient: Aileen Choo, Head of PFS Direct Sales & Channel Management, HSBC Singapore.
Awarded for effectively developing processes that support the growth of HSBC (Bangladesh)'s Personal Installment Loan product while keeping to quality in terms of loan disbursement volumes and high risk management standards. The processes helped the bank see improved market take-up of the product with lean staff resources.
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FIIA 2009 for Online Insurance
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Winner: HSBC Direct (Taiwan)
Recipient: Aileen Choo, Head of PFS Direct Sales & Channel Management, HSBC Singapore.
HSBC Direct, Taiwan launched "Life Insurance Online" by integrating systems amongst HSBC Direct Taiwan, HSBC Life Limited, and HSBC Insurance Broker. The service offers a seamless online experience, with benefits ranging from real-time quotes on insurance policies, auto-documentation fill-up, direct payment of premiums via the HSBC Direct high-yield savings account, and integrated customer account management.
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FIIA 2009 for Enterprise Security Management
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Winner: Kotak Mahindra Bank (India)
Recipient: Ruchit Puri, Chief Executive Officer, Kotak Mahindra Bank, Singapore Branch
Kotak Mahindra Bank is proving itself to be an organization committed to inculcate security in all forms, with the goal to prepare itself for effective information security management. Through a holistic, continuous and integrated enterprise security strategy involving close engagement with its information security partner, the bank's security function has become remarkably operations-focused and results-oriented.
Partner Acknowledgement: Paladion Networks
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FIIA 2009 for Analytical CRM
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Winner: Maybank Berhad (Malaysia)
Recipient: Mohd Fadzil Ismail, Head of Customer Relationship Management, Maybank
Maybank brought to market an analytical CRM System that is enabling the bank to analyze, understand, predict and influence customer behavior throughout the customer lifecycle. The system put in place an effective data foundation for advanced data mining and event-based marketing capabilities, and developed best practices to integrate these new capabilities with the over-all customer strategy of the bank.
Partner Acknowledgement: Teradata
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FIIA 2009 for Mobile Banking
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Winner: Overseas-Chinese Banking Corporation (Singapore)
Recipient: Yvonne Cheong, Vice President, Head of Internet and Mobile Banking, Consumer Financial Services, OCBC Bank
OCBC Bank has successfully deployed a one-stop mobile bank with full service offerings to its customers. The bank has been able to develop an impressive mobile banking solution with a revenue-generating model driving significant growth in user-adoption and transaction volumes
Partner Acknowledgement: Silverlake, IBM, eBworx and Orange Gum
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FIIA 2009 for Consumer Origination
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Winner: Standard Chartered Bank (Singapore)
Recipients: Arun Ganapathy, Head Consumer Lending Operations, Standard Chartered Bank and Ramesh Narayanaswamy, Head of System Development, Consumer Lending, Standard Chartered Bank (second from right)
Standard Chartered Bank is awarded for its "Customer Origination System", a robust, scalable workflow solution with separate modules for credit cards and personal loans, mortgage loans, and deposit accounts, and which has been designed to replace multiple front-end country lending systems by consolidating consumer origination activity. Besides streamlined workflow and process automation leading to cost savings and revenue upside, this initiative is positioned to reduce operational risks for the bank.
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FIIA 2009 for Credit Risk Management
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Winner: Taishin International Bank (Taiwan)
Recipient: William Yao, Senior Vice President, Head of Retail Banking Credit Division, Taishin International Bank
Recognized for its credit/origination risk management system - which incorporates a holistic and systematic approach to credit risk management across the key elements of people, processes and tools - Taishin Bank has demonstrated impressive results in improving the quality of its loans portfolio.
Partner Acknowledgement: Fair Isaac
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FIIA 2009 for Trade Finance
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Winner: Siam Commercial Bank (Thailand)
Recipient: Bandit Rojanavongse, General Manager, Siam Commercial Bank, Singapore Branch
Awarded for Trade Superhighway, the first host-to-host ERP implementation in Thailand, which reiterates Siam Commercial Bank's leading position in international trade banking products. The initiative is especially recognized for clearly demonstrating client benefits such as reduced turn-around time, greater convenience and the avoidance of process redundancy.
Partner Acknowledgement: SAP Thailand and TNIS
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FIIA 2009 Special Citation for HSBC Business Direct
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Winner: HSBC
Recognized for the launch of HSBC Business Direct, aimed at providing a comprehensive, cost-effective cross-channel proposition for SME customers. Besides pioneering the provision of mobile banking services to SMEs in Hong Kong, the platform features a multi-currency integrated account, online FX and IPO application services, as well as the flexibility for mainland China customers to verify their identity with staff in Hong Kong via video-conferencing.
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FIIA 2009 Special Citation for Transaction Banking
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Winner: Security Bank Corporation (Philippines)
Security Bank Corporation of the Philippines is recognized for its fully customized, Internet-based electronic invoice presentment and payment system, termed Billing/Invoice Presentment and Payment System (BIPPS). BIPPS allows merchants to electronically post their Account Receivables (A/R) or open billings/invoices online, and quickly settle transactions with customers, thereby greatly improving settlement cycles and creating a more effective and efficient order-payment-delivery process.
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FIIA 2009 Special Citation for Tisco Purse
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Winner: Tisco Bank (Thailand)
Tisco Purse, a card product, has proven that payments provides an opportunity to gain customers especially for new institutions. The initiative is also recognized for facilitating customer transactions in a fast and efficient manner.
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FIIA 2009 Special Citation for Core Banking
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Winner: Union Bank of India (India)
Union Bank of India is one of the first large Indian public banks to finish 100% deployment of its core banking solution. The core banking deployment was impressive with the bank migrating 1500 branches to its core banking solution within a six month time frame.
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FIIA 2009 Special Citation for Direct Banking
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Winner: YES Bank Limited (India)
YES Bank receives special mention for its YES TOUCH Phone Banking Center. This is India's first speech recognition-based contact center which integrates voice, email, chat and video, and offers customers a user-friendly self-service menu. Market take up has been impressive with over 50% of all calls being closed through this self-service speech-enabled Phone Banking Center.
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FIIA 2008 for e-Payments Project
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Winner: Yes Bank Limited (India)
Recipient: Suresh Sethi, President-Transaction Banking Group, Yes Bank Limited.
Introduced electronic payment of both real-time gross settlement (RTGS) and National Electronic Funds Transfer (NEFT) via the web. The platform provides online confirmation along with instant settlement within 2 hours for RTGS and same day confirmation for NEFT payments, making cash flow forecasting easier and precise to the last minute. Important details include various security features, authorization workflow, online IFS Code library, email advising to beneficiaries, etc.
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FIIA 2008 for Business Process Reengineering
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Winner: Tokio Marine & Nichido Fire Insurance Co., Ltd. (Japan)
Recipient: Tsukasa Makino, Manager-IT Planning and Coordination, Tokio Marine & Nichido Fire Insurance Co., Ltd.
Awarded for its Business Renovation Project, an extremely ambitious undertaking to overhaul every aspect of the business, covering insurance product redesign, business processes, claims services, core systems, and the agency portal. The project spans several stages and stretches out till 2011, with the insurer underway in achieving its targets to reduce workload for agents and employees by up to 30%, improve system development efficiency by 30%, and raise straight-through processing to 100%, among others.
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FIIA 2008 for Biometrics and Smartcards in Microfinance
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Winner: Bank Danamon Indonesia (Indonesia)
Recipient: Victor Korompis, Senior Vice President-IT, Bank Danamon Indonesia
Danamon Bank leveraged smartcard and biometric technology to bring efficient and differentiated microfinance product offerings to Indonesia's micro-entrepreneurs. As a result, Danamon's microfinance arm has shown strong growth over recent years and now plays a more significant role in the bank's proposition to the market.
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FIIA 2008 for Sales Force Automation
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Winner: Taishin International Bank (Taiwan)
Recipient: B. R. Ho, Chief Information Officer, Taishin International Bank
Taishin Bank is awarded for developing a new sales force automation tool for its telemarketing team that effectively integrated different systems covering the datawarehouse, the risk assessment system, the credit bureau, computer telephony, SMS, and the core banking system. The system was completed in a short period of time, allowing the bank to see a sharp increase in businesses booked through a new, cost-effective and customer-responsive channel.
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FIIA 2008 for Business-to-Government (B2G) Payments
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Winner: UnionBank of the Philippines (Philippines)
Recipient: Herminio Pugeda, Executive Vice President-Corporate Banking, UnionBank of the Philippines
Integrated, one-stop-shop portal to make e-payments to the key government agencies. It enables corporations to settle their monthly mandatory payments with the BIR, SSS, PhilHealth and Pag-IBIG in a simple, online, and efficient manner.
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FIIA 2008 for Business Process Automation - Account Opening
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Winner: CIMB Bank Berhad (Malaysia)
Recipient: Devabalan Theyventheran, Director-Transformation Office & Business Process Development, CIMB Bank Berhad
Malaysia's CIMB Bank has seen improvements in operational efficiency by introducing automation in their account opening process. The new system has not only decreased the average branch queue times but has also resulted in a significant increase of new accounts booked.
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FIIA 2008 for Web-Based Receivables Solution
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Winner: Westpac Banking Corporation (Australia)
Recipient: Mate Vulic, Product Manager, Westpac Banking Corporation
PayWay is an internet-based solution, which can be used to manage and collect customer payments. It supports direct debit and credit card payments, enabling customers to pay online or over the phone. PayWay is a solution providing businesses with multiple receivables channels with low implementation and ongoing costs.
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FIIA 2008 for Project Management Excellence
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Winner: ING Asia/Pacific Ltd.
Recipient: David Garceran Nieuwenberg, Regional Head-e-Business, ING Asia/Pacific Ltd.
Awarded for its implementation of "Towards Project Excellence" (TPEX) intranet strategy execution for its subsidiary, Bank of Beijing. TPE was introduced to Bank of Beijing to logically cluster its hundreds of projects into a TPE Excellences framework to simplify staff functions, and identify and motivate staff responsible for strategic projects. The framework is proving to be a more practical tool for executing strategy and evaluating performance.
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FIIA 2008 for Credit Risk Management
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Winner: OCBC Bank (Singapore)
Recipient: Gilbert Kohnke, Executive Vice President/Head-Group Risk Management, OCBC Bank
Awarded for "Project REACH", OCBC's one-stop end-to-end credit and risk management system. This solution sees a collaboration between the corporate banking and risk management divisions to achieve an end-to-end information flow for each credit process, and allows OCBC to manage global exposure and control drawdown transactions in a timely manner out of their head office.
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FIIA 2008 for Trade Services
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Winner: Kasikornbank PCL. (Thailand)
Recipient: Teeranun Srihong, Executive Vice President/Division Head-Systems Division, Kasikornbank PCL.
Overhauled its trade services business and moved from a decentralized structure to a centralized structure - a hub and spoke model. This is a radical change from the previous structure and allowed the bank to rapidly scale up its trade services business moving from 16 "spokes" in 2006 to 42 in 2007. The change also occurred at the people level as the bank invested heavily to train and improve its staff's ability to service customer requirements.
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FIIA 2008 Special Citation for Islamic Payment Switch
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Winner: Al Rajhi Bank (Malaysia)
Recipient: Sabry Ghouse, Head-Retail Banking, Al Rajhi Bank
Islamic Payment Switch (IPS) which allow customer to Purchase Saudi Riyals in various denominations and load the cash into a card (AL MUSAFIR) and have the ability to withdraw from Al Rajhi Saudi's ATM when customers are there. Subsequent phase is to allow Al Rajhi Malaysia's customers to perform cross border withdrawal transactions and debit their account directly.
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FIIA 2008 Special Citation for Transaction Banking
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Winner: Standard Chartered Bank
Recipient: Jiten Arora, Managing Director/Global Head-Client Access, Transaction Banking, Standard Chartered Bank
Supply chain finance initiation and SWIFT TSU integration into SCB's Straight2Bank platform. The incorporation of TSU into SCB's platform is a first for the industry and allows customers to take advantage of the benefits and efficiencies created by automating the document matching process. With TSU as a value-added part of SCB's solution, the bank can offer customers the convenience of working with trading partners "embedded" with another bank's electronic solution.
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FIIA 2008 Special Citation for Mobile Payments
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Winner: Baiduri Bank Berhad (Brunei)
Recipient: Sim Kien Lee, Chief Technology Officer, Baiduri Bank
Baiduri Bank's FAST (Fast And Secure Transactions) is a mobile authentication and transaction platform for banking and services payments. The project is poised to prove that an interactive voice response-based (IVR-based) system can effectively resolve security issues to provide a convenient and personal way for consumers to undertake mobile payments. The FAST Project's inclusive approach allows a broad selection of third parties to offer the mobile phone as a payment channel to customers, aside from providing a new payment channel for credit cards and hire purchase --- business lines that are uniquely strong in the Brunei market.
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FIIA 2008 Special Citation for Payments Transformation
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Winner: PT Bank Mandiri (Persero) Tbk. (Indonesia)
Recipient: Wawandrijo Priwardono, Vice President-Domestic Payment, PT Bank Mandiri (Persero) Tbk.
Bank Mandiri strengthened its payments infrastructure through the adoption of SOA and a holistic enterprise payment framework, enabling them to implement multiple payments initiatives quickly and cost-effectively. This has led to a significant increase in fee based income and transaction volumes, as well as higher net interest margins resulting from low cost funds.
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FIIA 2008 Special Citation for E-Tax Project (India)
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Winner: HSBC
Recipient: Winnie Yap, Senior Vice President-Sales, Global Payments and Cash Management, HSBC
HSBC Global Payments and Cash Management in India partnered with an authorized alliance bank to make electronic payments (E-Tax) on behalf of clients through their portal with differentiators such as pan-India coverage and an outsourcing proposition for processing these transactions. It was launched with the joint efforts of various teams, including the Legal, Tax, Compliance, Operations and Customer Group teams who worked together with the Global Payments & Cash Management team in India to complete this launch within 3 weeks of the regulatory mandate and comfortably met the timelines set by the CBEC.
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FIIA 2007 for Security and Fraud Management
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Winner: Australia and New Zealand Banking Group Limited (Australia)
Recipient: Graeme Hosking, Managing Director-Operations, Australia and New Zealand Banking Group Limited
Awarded for its "FraudLink BillPay" system, which has greatly strengthened the bank's anti-fraud capabilities, reduced false positives, and significantly reduced the value of direct fraud losses below peer benchmarks. The bank has been able to display an impressive ROI within the implementation period.
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FIIA 2007 for International Core Banking
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Winner: Bank of India (India)
Recipient: Venkitachalam Babu, Deputy General Manager-IT, Bank of India
Awarded for its international branch core banking implementation, which has consolidated data processing for its international branch network. This has facilitated data warehousing and Management Information Systems (MIS), unified business practices across geographies, and drastically reduced customer turnaround time. In addition, the bank displayed significant cost savings on capital and revenue expenditure.
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FIIA 2007 for Operational Processes (Cash Management)
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Winner: Bank of the Philippine Islands (Philippines)
Recipient: Georgina Espaldon, Senior Vice President-Division Head/Head-Cash Management, Bank of the Philippine Islands
Awarded for its File Transfer Services (FTS), which can define one-time, recurring or continuous execution of automated file transfers, and integrate with automated operations or scheduling systems. The straight-through capability and secured connectivity of the system has enabled the bank to build competitive advantage in cash management in the Philippines.
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FIIA 2007 for Payment Solutions
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Winner: Cathay United Bank (Taiwan)
Recipient: Pang Chang Lin, Senior Vice President/General Manager, Cathay United Bank
Awarded for its myATM platform, an Internet banking service, which provides full ATM services except cash withdrawals and deposits, and facilitates customer-to-customer (C2C) online auctions and business-to-customer (B2C) payment collections. The bank has consolidated its market leading position in Web ATM services with the highest transaction volumes, and has displayed significant growth in fee income and cost savings.
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FIIA 2007 for Operational Processes
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Winner: Great Eastern Life Assurance Co Ltd (Singapore)
Recipient: Ng Koh Wee, Executive Vice President-IT, Great Eastern Life Assurance Co Ltd
Awarded for its Electronic Mobile Advisory Solutions (E-MAS), which enables straight-through electronic submission and processing of insurance proposals. This makes it one of the first insurers in the region to move agents to a wireless platform. Since the launch of E-MAS, the insurer has greatly reduced turnaround time in the sales and underwriting work cycle, seen a 50% increase in policy submissions, and projected significant cost savings within the next 2 years.
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FIIA 2007 for Operational Processes (Loan Origination)
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Winner: HDFC Bank Limited (India)
Recipient: Deepak Mudalgikar, Deputy Vice President/Chief Architect-Loan Origination System, HDFC Bank Limited
Awarded for its loan origination system supporting online, fully automated and high-volume, end-to-end retail loan application processing. The bank has been able to integrate and streamline customer touch points, capture demographic data at source, significantly improve loan turnaround time, eliminate almost 70% duplication and back-entry, and generate considerable credit cost savings.
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FIIA 2007 for Global Payments and Cash Management
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Winner: HSBC (Korea)
Recipient: David Katiforis, Head of Global Payments and Cash Management, HSBC
Awarded for its B2B Xpress platform in Korea supporting online B2B supply chain settlement. The buyer/seller-centric solution has been able to meet the bank's business and IT operational performance requirements, as well as address key customer needs in supply chain management including operational cost efficiency, financing flexibility, real-time management of information, and risk management.
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FIIA 2007 for Channel Management
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Winner: NTUC Income Insurance (Singapore)
Recipient: James Kang, Chief Information Officer, NTUC Income Insurance
Awarded for its "one-single hotline personalized service" initiative towards call center convergence. The insurer has integrated its voice-based call center system and corporate data system, removing the Interactive Voice Response (IVR) system and enabling real-time retrieval of customer information and split-second response time through the intelligent matching of inbound calls with staff skill sets.
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FIIA 2007 for Operational Processes
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Winner: Public Bank Berhad (Malaysia)
Recipient: Tan Teck Kong, Director-IT Division, Public Bank Berhad
Awarded for its electronic Loan Delivery System (eLDS), which automates and streamlines loan processing, and tracks various stages of the lending workflow, all centrally archived and linked to the central bank's credit reference information system for real-time credit risk assessment. The bank has seen its loan growth outpace the industry average, and its loan processing turnaround time rank among the fastest in the industry.
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FIIA 2007 for Risk Management (Basel II)
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Winner: The Bank of East Asia, Limited (Hong Kong)
Recipient: Johnny Mao, Chief Risk Officer, The Bank of East Asia, Limited
Awarded for its Basel II Project, which aimed to move beyond mere compliance towards enhancing the bank's strategic management and control culture. The bank has successfully instituted key action items and is on track to be one of the region's early adopters of the Internal Rating Based (IRB) approach.
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FIIA Special Citation for Market Development Initiatives
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Winner: ANZ Royal Bank (Cambodia) Ltd (Cambodia)
Recipient: Matt Millard, Chief Operating Officer, ANZ Royal Bank (Cambodia) Ltd
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FIIA Special Citation for Clear Platinum Card Biometrics Initiative
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Winner: Citibank Singapore Ltd (Singapore)
Recipient: Alice Fok, Marketing Director-Credit Cards, Citibank Singapore Ltd
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FIIA Special Citation for Market Development Initiatives
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Winner: PT Bank NISP (Indonesia)
Recipient: Muliadi Hardja, Director, PT Bank NISP
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FIIA Special Citation for E-Collect Initiative
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Winner: Security Bank Corporation (Philippines)
Recipient: Patricia May T. Siy, Senior Vice President/Head-Corporate Relationship Group, Security Bank Corporation
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FIIA Special Citation for Market Development Initiatives
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Winner: Techcombank (Vietnam)
Recipient: Nguyen Duc Vinh, Chief Executive Officer, Techcombank
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FIIA Special Citation for Service-Oriented Architecture (SOA) Initiative
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Winner: TMB Bank Public Company Limited (Thailand)
Recipient: Saipin Kittipornpimol, Chief Information Officer, TMB Bank Public Company Limited
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