Asian Financial Services Congress
The lead-up to 2012 brings back familiar themes - prospects of weak growth in key sectors of the economy, unresolved issues in the western world, over-reactive stock markets, and a pervading sense of risk aversion among financial institutions.

A familiar question has once again been raised: how will Asia/Pacific financial services provide much needed good news amidst dismal headlines?

Read more.
Winners of FIIA 2012
The Financial Insights Innovation Awards (FIIA), which recognizes achievements of financial institutions across the region in innovating to achieve specific business objectives. The FIIA provides a clear indication of how the Asia/Pacific financial services industry as a whole is leveraging technology as a driver of innovation and competitive differentiation.

Click here to find out who are the winners of FIIA 2012

Quick Links
The 2012 Agenda: Solutions for Disruptive Times

23-24 February 2012, Marina Bay Sands (Singapore)

The lead-up to 2012 brings back familiar themes - prospects of weak growth in key sectors of the economy, unresolved issues in the western world, over-reactive stock markets, and a pervading sense of risk aversion among financial institutions. A familiar question has once again been raised: how will Asia/Pacific financial services provide much needed good news amidst dismal headlines?

But it is not 2008 all over again. The upcoming year has brought its own set of fresh challenges and issues. After addressing issues of liquidity and funding, the industry is seeing concerns around market and operational risk moving up the agenda. Furthermore, the market has witnessed the entry of new banks and new non-bank players, with the latter segment of competitors emerging from social and technology phenomena, allowing them to offer unique propositions for customers. The customers themselves have changed. In retail banking, the shift to serve a new breed of customers is well under way, and institutions have to cope with unfamiliar customer demands, habits and preferences. In the corporate space, the Asian corporate is seen as a provider of new growth momentum for the world, and is thus becoming a power (and a customer) to contend with.

The bottomline is that CXOs in 2012 will have to decipher the unique problems of the times. The winning institutions will be those that are led by executives who "get" the new issues, and embrace the twin challenges of disruption and innovation. The stage is set for industry leaders to widen their lead from the rest of the field, by discovering fresh ideas and new solutions.

In this year's Asian Financial Services Conference (AFSC), IDC Financial Insights brings to market a fresh line-up of solutions for an industry facing the unique challenges of 2012.
Contact Us
For sponsorship opportunities, please contact:
Naveen Barsainya - Tel: +65-6829 7511 / Email:

For speaking opportunities , please contact:
Ooi Hui Long - Tel: +65-6829 7791 / Email:

For registration enquiries, please contact:
Mary Rodaline Davila - Tel: +65 6829 7506 / Email:

For all other enquiries, please contact:
Celestine Tan - Tel: +65-6829 7711/ Email:
Joyes Lim - Tel: +65-6829 7750 / Email:

For media passes or enquiries, please contact: 
Tan Lay Fang - Tel: + 65-6829-7731 / Email:
Event Venue
Dates & Location:
23 - 24 February 2012, Singapore

Marina Bay Sands
10 Bayfront Avenue, Singapore 018956
Tel: +65 6688 8868
Fax: +65 6338 2862

Marina Bay Sands is Asia's leading destination for business, leisure and entertainment delivering once-in-a lifetime experiences. The landmark building is situated in the heart of Singapore's Central Business District and transforms Singapore's skyline and the country's tourism landscape.

The destination offers a luxury hotel, state-of-the art convention and exhibition facilities, theaters, world-class entertainment and the best shopping and dining in the region. The three hotel towers are crowned by the Sands SkyPark® on the 57th story.

For maps and directions, click here.
Who Must Attend
The growing complexities associated with integrating and implementing technology changes mean that investing in financial technology is the collective responsibility of board-level management, finance and IT heads. With approximately 500 senior executives from the banking, insurance and capital market sector expected, they will be:
  • CEOs, Executive VPs, Managing Directors
  • Heads of Business (Retail and Wholesale)
  • Chief Operating Officers, Heads of Operations
  • Chief Technology Officers, Chief Information officers, Heads of IT
  • Chief Financial Officers, Heads of Treasury, Heads of Finance
  • Chief Security Officers, Heads of Security
  • Chief Risk Officers, Heads of Risk Management, Senior Compliance Officers
  • CRM and Customer Data Managers
  • Heads of Retail/Consumer Financial Services
  • Regulators, Executives at Central Banks, Stock Exchanges
  • IT vendors, consultants, service providers
  • Media commentators and financial technology domain experts
Financial Institutions who have attended in the past years:
  • ABN AMRO Bank
  • Acartha Group
  • Affin Bank
  • Al Rajhi Bank
  • Alliance Bank
  • AmAssurance Berhad
  • Anod Bank
  • ANZ
  • ANZ Royal Bank (Cambodia) Ltd.
  • Asia Commercial Bank
  • Asia United Bank
  • Asiatrust Bank
  • Baiduri Bank
  • Bangkok Bank
  • Bank Danamon
  • Bank DKI
  • Bank Lippo
  • Bank Mandiri
  • Bank Mega
  • Bank Negara Malaysia
  • Bank of America
  • Bank of India
  • Bank of Queensland
  • Bank of the Philippine Islands
  • Bank of Tokyo Mitsubishi UFJ Ltd
  • Bank Rakyat
  • Bank Rakyat Indonesia
  • Bank Simpanan Nasional
  • Bank Syariah Mega
  • Bayerische Hypo- und Vereinsbank AG
  • BCA Finance
  • Bank for Investment and Development of Vietnam
  • BNP Paribas
  • Calamander Capital
  • Challenger Financial Services Group
  • Chinatrust Commercial Bank
  • CIMB Investment Bank
  • CIMB Bank
  • Citi Global Wealth Management AP
  • Citibank
  • Citicorp Investment Bank
  • Citigroup
  • Credit Suisse
  • DBS Bank
  • Deposit Insurance of Vietnam
  • Deutsche Bank
  • Dong A Bank
  • First State Investments
  • Fortis Bank
  • Fubon Bank
  • GE Money
  • GE Oil and Gas
  • Golden Coast Bank
  • Great Eastern Life Assurance
  • Habib Bank
  • Hong Leong Bank
  • Hong Leong Finance
  • HSBC
  • ICICI Bank
  • iCIMB (Malaysia) Sdn Bhd
  • iGrin Australia
  • Indian Bank
  • ING Asia/Pacific
  • Islamic Bank of Thailand
  • Jih Sun Financial Holding Co
  • JP Morgan Treasury Services
  • JPMorgan
  • JPMorgan Chase Bank
  • Kasikornbank
  • Krung Thai Computer Services
  • Land Bank Of The Philippines
  • Laxmi Bank Limited
  • LH Bank
  • Malaysian Assurance Alliance
  • MasterCard Advisors
  • Maybank
  • Mekong Housing Bank (MHB)
  • Merrill Lynch
  • MSIG Holdings (Asia) Pte Ltd
  • MyState Financial
  • NETS
  • New City Mortgage K K Japan
  • Nomura Singapore
  • NT Asset Management
  • OCBC Bank
  • Orient Commercial Bank
  • Orkla ASA
  • Philippine Business Bank
  • Phillip Securities Pte Ltd
  • Premiere Bank
  • Prudential Corporation Asia
  • RESIMAC Limited
  • RHB Bank
  • Rizal Commercial Banking Corporation
  • Scotiabank
  • Securities and Exchange Commission
  • Security Bank
  • Seyland Bank Sri Lanka
  • Siam City Bank
  • Siam Commercial Bank
  • Societe Generale
  • Standard Chartered Bank
  • Sumitomo Mitsui Banking Corporation
  • Techcombank
  • Thai Credit Retail Bank
  • Thanachart Bank
  • Standard Chartered Bank
  • TMB Bank
  • Tokio Marine & Nichido Fire Insurance
  • Tokio Marine Asia
  • UnionBank of the Philippines
  • United Overseas Bank
  • United Overseas Bank (Malaysia) Bhd
  • VIB Bank
  • Vietcombank
  • Vietnam-Russia Joint-Venture Bank
  • Western Union Financial Services
  • Westpac
  • YES BANK Limited

  • Past Congress
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    Delegate Profile
    More than 570 senior professionals from the financial services and technology industry turned up in Singapore in 2011 for the Asian Financial Services Congress, making it the leading region-wide financial event in Asia-Pacific. These were mainly made up of senior executives from financial institutions around the Asia-Pacific region and across the globe. See the following for a breakdown of the attendees at the Asian Financial Services Congress 2010.

    Delegates from the following countries attended the AFS Congress 2011:
    • Australia
    • Hong Kong
    • India
    • Indonesia
    • Iran
    • Malaysia
    • Philippines
    • Singapore
    • Taiwan
    • Thailand
    • UAE
    • USA
    • Vietnam
    Sponsorship Opportunities
    The Asian Financial Services Congress is the most important event for the users, buyers and sellers of financial technology in the Asia-Pacific region. It serves as an excellent platform for technology service and solution providers serious about showcasing their offerings and demonstrating their products and services prowess to bankers.

    Partners of the AFS Congress have continued to show tremendous support over the past seven years as no other financial services conference in the region has been able to match or deliver the exceptional value, the unique thought-leadership avenue, the quality leads generation and the high return on marketing dollar which this event provides.

    The AFSC Showcase exhibition provides financial technology service and solution providers with a simple, yet effective platform to feature their latest products and services to the financial services industry. Exhibitors at AFSC Showcase 2012 can expect to grab the undivided attention of more than 500 senior banks from around the Asia-Pacific region and to network extensively with existing and potential clients.

    For sponsorship opportunities, please contact:
    Naveen Barsainya / Tel: +65-6829 7511 / Email:
    Financial Insights Innovation Awards
    For the past seven years, the Financial Insights Innovation Awards (FIIA) has been recognizing the achievements of financial institutions across the region in innovating to achieve specific business objectives. As such, the FIIA Program has become one of the most anticipated banking awards in the region, and provides a clear indication of how the Asia/Pacific financial services industry as a whole is leveraging technology as a driver of innovation and competitive differentiation.

    Click here to download the submission form for your perusal. Do note the following when completing your submission:

    - Please indicate if your organization will be participating in FIIA 2012 via this link:
    - To participate, I would request that you complete the 5 questions on the submission form [hyperlink to the doc] and fax or e-mail it back to us

    - The deadline for this year's submission is 31 December 2011. The FIIA 2012 awards presentation ceremony will be held in conjunction with the Asian Financial Services Congress (AFS) at the Marina Bay Sands in Singapore on 23-24 February 2012.
    305x170 Should you require further clarifications, please feel free to reach Hui Long OOI at / tel: +(65) 6829 7791
    FIIA Criteria
    Criterion: What this includes:
    Angle of "Innovation"

    Innovation will be measured against the following:
    • Nature of banking product/service offering
    • Development and deployment
    • Technology leverage and application
    • Process reengineering
    • Organizational transformation
    • Best practice
    Response to market need We consider how an initiative responds to country-and market-specific conditions. In other words, Innovation should not be undertaken for its own sake, but should be contextualized to the need of the time/market.
    Effectiveness of implementation
    • Business case
    • Organization buy-in
    • Timeline and budget considerations
    • Internal and external collaboration
    • Partner / stakeholder engagement
    • Challenges faced and resolved
    Market take-up
    • Business benefits (projected or realized)
    • Short, medium and long-term outlook
    • Outlook on top-line/bottom-line
    • Competitive differentiation
    • How difficult it is to replicate
    Industry Impact We consider how the industry perceives the initiative, and how it impacts the organization's brand and perception as a technology savvy institution.
    Excellence in SME Banking
    Name of Institution: Alliance Bank Malaysia Berhad
    Recipient: Mr Steve Miller the Head of SME Banking

    The Alliance Bank developed a strategic and comprehensive approach to tap into the growth of SME banking by synergizing analytics-based relationship management strategies across diverse business ecosystems in order to augment value chains and create a competitive advantage. Together with a proactive risk management framework, Alliance Bank created a sustainable, relevant customer relationship model capable of leveraging on existing local market dynamics.
    Innovation in Customer Engagement
    Name of Institution: Development Bank of Singapore (DBS)
    Recipient: Ms Karen Looi, Business Director

    DBS Remix is delivering a unique banking experience to the younger, more tech-savvy generation through the extensive use of technology for user participation. The branch introduces revolutionary touchscreen interfaces and augmented realities to allow for a more refreshing banking experience, which is both customizable and hassle-free. REMIX is marketed as a “bank by day and financial playground by night” as it doubles up as a physical meeting place for user communities in the evening.
    Innovation in Social Marketing
    Name of Institution: Malayan Banking Berhad
    Recipient: Mr Abdul Razak Bin Mohd Nordin, Executive Vice President, Head of Virtual Banking

    Through an exclusive bank-merchant partnership, Maybank's clientele can now enjoy exclusive offers on an array of Groupon products and services as well as discounts on all other groupons. The popularity of group-buy and e-commerce has allowed Maybank to foster its offerings as well as mindshare in the virtual environment through this channel.
    Innovation in Customer Experience 
    Name of Institution: Oversea-Chinese Banking Corporation Limited
    Recipient: Ms Chng Bee Leng, Head of Mass Segment Management

    FRANK by OCBC is a holistic program that offers a simple, stylish and meaningful banking experience for students and young working adults. The program was developed over two years of research and is based fundamentally on customer insights. ”FRANK by OCBC” comprises mainly of three key pillars - a refreshingly branded program offering customized products and services through alternative channels (that is, its retail store concept and social media).
    Excellence in Enterprise Operational Transformation
    Name of Institution: Rizal Commercial Banking Corporation (RCBC)
    Recipient: Mr Dennis Bancod, CIO and Head of Operations

    The bank has completed a major five-year overhaul of the group's operating model, which goes beyond the spheres of technology. By including people and processes, this enterprise-wide transformation not only delivered efficiencies but also exceeded critical key performance indicators. The transformation also brought about lower operating costs and higher level of customer service.
    Excellence in Risk Performance Management
    Name of Institution: Standard Chartered Bank
    Recipient: Mr David Awcock, Group CTO

    Standard Chartered’s Performance Management Infrastructure provides senior management and relationship managers in Wholesale Banking with risk adjusted performance metrics in terms of risk, reward and pricing at both client and origination centre level. At the heart of this capability is a Risk Adjusted Performance Management (RAPM) engine. The RAPM engine delivers product level KPIs, drives granular performance insights at transaction level as well as enhances the Bank’s capabilities to define, execute and monitor against key strategic objectives related to: relationship maximization; trade network utilization; quality of earnings and capital efficiency; product cross-sell and sales person effectiveness.
    Innovation in Business Rules Management
    Name of Institution: TMB Bank Public Company Limited
    Recipient: Mr Simon Andrews, Chief Operating Officer

    TMB Bank has effectively implemented “Enterprise Core Business Rules Management System (BRMS)” to manage the new business rules resulting from product and service initiatives and regulatory changes. TMB’s BRMS has helped to shorten time-to-market, increase productivity, drive operational agility, and reduce risk exposure. This initiative has also enabled the use of advanced collaborative capabilities across the organization to gain deeper customer insights, anticipate their needs, automate and streamline lending process and manage risk intelligently.
    Product Innovation
    Name of Institution: UBank

    UHomeLoan is a simple and intuitive home loan online solution that removes much of the complication, frustration and hassle associated with traditional home loan applications. Longstanding face-to-face processes are now substituted with a smooth online experience that is further backed by a competitive pricing structure.
    Innovation in Cash Disbursements (G2P)
    Name of Institution: UBL Omni
    Recipients: Ms Iffat Bashir, Regional Operational Head of Hyderabad and Mr Arbab Ahmad Nadeem, Regional Operational Head of Mardan

    UBL Omni not only provides a quick and transparent mechanism for cash disbursements, but singles itself out in terms of scale in implementation. The essence of this initiative lies in the seamless transfer of funds from the government and non-profit organizations to impoverished communities and disaster victims. Past large-scale crisis use cases have affirmed the robustness of this system.
    Innovation in Payments (Financial Supply Chain Integration)

    Name of Institution: YES Bank Limited
    Recipient: Mr Surendra Shetty, President and CTO of Banking Solutions

    This integration project undertaken by YES BANK efficiently manages capital as it focuses on automating the payables and receivables of their clients, significantly bringing down working capital. Their clients’ entire supply chain of business flow has been mapped and integrated into a single work flow. This is to facilitate a reliable payment delivery across both electronic and physical modes.
    Special Mention: Business Continuity with Unified Communications
    Name of Institution: Bank of Thailand
    Recipients: Ms Sibporn Thavorncha, Assistant Governor Information Technology Group and Ms Wasna Nimityongskul, Director, Business Integration and Technology Management Office

    By mandating the use of a single Unified Communications platform, business was able to continue for 38 of Thailand's commercial banks during the nation’s flood crisis in 2011. The unprecedented unification of cross-institutional video and voice functionalities in these banks demonstrated its value as it mitigated the disruptions that stemmed from the unfortunate natural disaster.
    Bob Gei

    Bob Gei
    Mr Gei has worked in the financial industry for 20 years.

    Mr Gei spent 8 years at Shinsei Bank. During this time, he restructured Shinsei's capital base and opportunistically raised USD 5 Billion in regulatory capital. Mr Gei also led the selection and implementation of a new ALM system.

    Mr Gei worked in Treasury at Lehman Brothers for 7 years and held positions in New York, London and Tokyo. In New York, he was responsible for managing the Firms' USD 37 billion debt portfolio. During his tenure Lehman Brothers was ranked "Borrower of the Year" by IFR magazine. Mr Gei also developed and implemented a portfolio strategy for the Firm's USD 14 Billion money market investment portfolio.

    In London, Mr Gei managed the European liquidity and capital position for Lehman Brothers. In Tokyo, Mr Gei managed funding for Lehman Brothers Japan.

    Mr Gei worked as a trader at Chemical Securities, Tokyo and the Bank of Nova Scotia, Toronto and Tokyo. He has experience trading interest rate swaps, foreign exchange and money market instruments.

    Mr Gei received his CFA Charter from the CFA Institute in 2001. Mr Gei also holds an MBA from Queen's University, Canada, where he graduated on the Dean's list and an Honours BSc (Math Minor) from the University of Waterloo, Canada.

    Steve Shipley

    Steve Shipley
    Mr Shipley is well known for successfully structuring and delivering major transformation and change programs for banking and other clients in the Australian and Asian markets. He is an expert in mergers, divestitures and corporate turnarounds, ERP and Enterprise Systems rationalisation, and core banking and payment programs.

    He recently completed divesting Bankwest from Lloyds International and rebuilding the IT and Systems platforms at Lloyds, where he successfully delivered new IT infrastructure (including new data centres and networks), Integration and EIP/ETL platforms, HR, Finance, Risk and Core Banking systems. The programme separated and rebuilt 82 Banking and IT services and completed two months ahead of schedule and $8 million (almost 15%) under budget while incorporating $5 million in additional scope enhancements and related benefits. The program was nominated for and awarded Top Honours in 5 of 7 categories for Program and Project Excellence within the Lloyds Banking Group International Division, including Program Excellence, Project Excellence (Core Banking Project), Programme Change Management Innovation Excellence (for Recruitment Programme and Catalyst Cup Motivational initiatives), Project Manager Excellence (Enterprise Integration Platform project), and Business Analyst Excellence (Core Banking)

    Most recently, Mr Shipley was the Program Director for BPAY MAMBO (Me And My Bank Online), an Australian industry and innovation initiative to modernise electronic payments in Australia. MAMBO was a complex multi-party program of work across the Australian Banking Industry with multiple major vendors and oversight of the RBA, ABA and APCA. He initially served as an independent advisor to the MAMBO Steering Committee, chaired the MAMBO Design Authority and sat on the Procurement Oversight Committee for the programme and its shareholders. He was then asked to step in as the overall fulltime industry Program Director to turn around and deliver the program.

    Mr Shipley has previously been the CIO/COO of a fast growing Gulf Bank, a Senior Partner for KPMG and also has had executive and global leadership roles for vendors SAP and EDS.

    Sunil Rawlani

    Sunil Rawlani
    Sunil is recognised for pioneering disruptive technologies focused on Process Innovation, Customer Experience Enhancement and the strategic use of technology for sustained Value Creation. He possesses International experience of over 2 decades in Leadership & Innovation within IT, Business Process Management, Service Delivery, and Offshore IT Program Management – across Financial Services, Telecom, IT and manufacturing.

    Sunil specialises in Business Transformation, Customer Lifecycle Management and Transformational Leadership. He has led several change and transformation initiatives with the advent of technology, liberalisation, deregulation and economic downturn in one of the world’s fastest growing markets. He is also a motivational speaker, executive coach and mentor.

    Sunil spent a decade with HDFC Standard Life as CIO and EVP - IT, Process, and Quality – a company he joined as a start-up. He contributed extensively to organisational development, particularly in evolving Operations and Service strategy and Infrastructure. He influenced the formation of a hub and spoke business model around central processing units, implemented digitised workflow and CIM across the country using Business Process reengineering and enabled Business Continuity. HDFC Standard Life was progressive in it’s early adoption of technologies and received several awards for business value of IT. He led the sourcing of shared services and outsourcing of technology and operations.

    Sunil earlier worked as Director, Technology & Operations, for MasterCard, where he drove the implementation of payment solutions in South Asia. Sunil acquired his passion for Customer Engagement at the company that is now Vodafone. Apart from IT Applications, Sunil led the creation of the Credit Control, Billing Assurance and Consumer Retention functions. He conceptualised and developed India's first telecom web based CRM system and initiated a strategy to deploy customer service over the Internet, an early adoption at the time.

    Sunil also worked for Orange, Israel and ANZ, Australia.
    For sponsorship opportunities, please contact:
    Naveen Barsainya - Tel: +65-6829 7511 / Email:

    For speaking opportunities , please contact:
    Ooi Hui Long - Tel: +65-6829 7791 / Email:

    For registration enquiries, please contact:
    Mary Rodaline Davila - Tel: +65 6829 7506 / Email:

    For all other enquiries, please contact:
    Celestine Tan - Tel: +65-6829 7711/ Email:
    Joyes Lim - Tel: +65-6829 7750 / Email: