For the past seven years, the Financial Insights Innovation Awards (FIIA) has been recognizing the achievements of financial institutions across the region in innovating to achieve specific business objectives. As such, the FIIA Program has become one of the most anticipated banking awards in the region, and provides a clear indication of how the Asia/Pacific financial services industry as a whole is leveraging technology as a driver of innovation and competitive differentiation.
Click here to download the submission form for your perusal. Do note the following when completing your submission:
- Please indicate if your organization will be participating in FIIA 2012 via this link: http://fiia2012.questionpro.com/
- To participate, I would request that you complete the 5 questions on the submission form [hyperlink to the doc] and fax or e-mail it back to us
- The deadline for this year's submission is 31 December 2011. The FIIA 2012 awards presentation ceremony will be held in conjunction with the Asian Financial Services Congress (AFS) at the Marina Bay Sands in Singapore on 23-24 February 2012.
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Should you require further clarifications, please feel free to reach Hui Long OOI at hlooi@idc.com / tel: +(65) 6829 7791
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Criterion:
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What this includes:
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Angle of "Innovation"
Innovation will be measured against the following:
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- Nature of banking product/service offering
- Development and deployment
- Technology leverage and application
- Process reengineering
- Organizational transformation
- Best practice
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Response to market need
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We consider how an initiative responds to country-and market-specific conditions. In other words, Innovation should not be undertaken for its own sake, but should be contextualized to the need of the time/market.
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Effectiveness of implementation
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- Business case
- Organization buy-in
- Timeline and budget considerations
- Internal and external collaboration
- Partner / stakeholder engagement
- Challenges faced and resolved
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Market take-up
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- Business benefits (projected or realized)
- Short, medium and long-term outlook
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Sustainability
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- Outlook on top-line/bottom-line
- Competitive differentiation
- How difficult it is to replicate
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Industry Impact
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We consider how the industry perceives the initiative, and how it impacts the organization's brand and perception as a technology savvy institution.
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Name of Institution: Alliance Bank Malaysia Berhad
Recipient: Mr Steve Miller the Head of SME Banking
The Alliance Bank developed a strategic and comprehensive approach to tap into the growth of SME banking by synergizing analytics-based relationship management strategies across diverse business ecosystems in order to augment value chains and create a competitive advantage. Together with a proactive risk management framework, Alliance Bank created a sustainable, relevant customer relationship model capable of leveraging on existing local market dynamics. |
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Name of Institution: Development Bank of Singapore (DBS)
Recipient: Ms Karen Looi, Business Director
DBS Remix is delivering a unique banking experience to the younger, more tech-savvy generation through the extensive use of technology for user participation. The branch introduces revolutionary touchscreen interfaces and augmented realities to allow for a more refreshing banking experience, which is both customizable and hassle-free. REMIX is marketed as a “bank by day and financial playground by night” as it doubles up as a physical meeting place for user communities in the evening. |
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Name of Institution: Malayan Banking Berhad
Recipient: Mr Abdul Razak Bin Mohd Nordin, Executive Vice President, Head of Virtual Banking
Through an exclusive bank-merchant partnership, Maybank's clientele can now enjoy exclusive offers on an array of Groupon products and services as well as discounts on all other groupons. The popularity of group-buy and e-commerce has allowed Maybank to foster its offerings as well as mindshare in the virtual environment through this channel. |
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Name of Institution: Oversea-Chinese Banking Corporation Limited
Recipient: Ms Chng Bee Leng, Head of Mass Segment Management
FRANK by OCBC is a holistic program that offers a simple, stylish and meaningful banking experience for students and young working adults. The program was developed over two years of research and is based fundamentally on customer insights. ”FRANK by OCBC” comprises mainly of three key pillars - a refreshingly branded program offering customized products and services through alternative channels (that is, its retail store concept and social media). |
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Name of Institution: Rizal Commercial Banking Corporation (RCBC)
Recipient: Mr Dennis Bancod, CIO and Head of Operations
The bank has completed a major five-year overhaul of the group's operating model, which goes beyond the spheres of technology. By including people and processes, this enterprise-wide transformation not only delivered efficiencies but also exceeded critical key performance indicators. The transformation also brought about lower operating costs and higher level of customer service. |
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Name of Institution: Standard Chartered Bank
Recipient: Mr David Awcock, Group CTO
Standard Chartered’s Performance Management Infrastructure provides senior management and relationship managers in Wholesale Banking with risk adjusted performance metrics in terms of risk, reward and pricing at both client and origination centre level. At the heart of this capability is a Risk Adjusted Performance Management (RAPM) engine. The RAPM engine delivers product level KPIs, drives granular performance insights at transaction level as well as enhances the Bank’s capabilities to define, execute and monitor against key strategic objectives related to: relationship maximization; trade network utilization; quality of earnings and capital efficiency; product cross-sell and sales person effectiveness. |
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Name of Institution: TMB Bank Public Company Limited
Recipient: Mr Simon Andrews, Chief Operating Officer
TMB Bank has effectively implemented “Enterprise Core Business Rules Management System (BRMS)” to manage the new business rules resulting from product and service initiatives and regulatory changes. TMB’s BRMS has helped to shorten time-to-market, increase productivity, drive operational agility, and reduce risk exposure. This initiative has also enabled the use of advanced collaborative capabilities across the organization to gain deeper customer insights, anticipate their needs, automate and streamline lending process and manage risk intelligently. |
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Name of Institution: UBank
UHomeLoan is a simple and intuitive home loan online solution that removes much of the complication, frustration and hassle associated with traditional home loan applications. Longstanding face-to-face processes are now substituted with a smooth online experience that is further backed by a competitive pricing structure. |
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Name of Institution: UBL Omni
Recipients: Ms Iffat Bashir, Regional Operational Head of Hyderabad and Mr Arbab Ahmad Nadeem, Regional Operational Head of Mardan
UBL Omni not only provides a quick and transparent mechanism for cash disbursements, but singles itself out in terms of scale in implementation. The essence of this initiative lies in the seamless transfer of funds from the government and non-profit organizations to impoverished communities and disaster victims. Past large-scale crisis use cases have affirmed the robustness of this system. |
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Name of Institution: YES Bank Limited
Recipient: Mr Surendra Shetty, President and CTO of Banking Solutions
This integration project undertaken by YES BANK efficiently manages capital as it focuses on automating the payables and receivables of their clients, significantly bringing down working capital. Their clients’ entire supply chain of business flow has been mapped and integrated into a single work flow. This is to facilitate a reliable payment delivery across both electronic and physical modes. |
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Name of Institution: Bank of Thailand
Recipients: Ms Sibporn Thavorncha, Assistant Governor Information Technology Group and Ms Wasna Nimityongskul, Director, Business Integration and Technology Management Office
By mandating the use of a single Unified Communications platform, business was able to continue for 38 of Thailand's commercial banks during the nation’s flood crisis in 2011. The unprecedented unification of cross-institutional video and voice functionalities in these banks demonstrated its value as it mitigated the disruptions that stemmed from the unfortunate natural disaster. |
Bob Gei
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Mr Gei has worked in the financial industry for 20 years.
Mr Gei spent 8 years at Shinsei Bank. During this time, he restructured Shinsei's capital base and opportunistically raised USD 5 Billion in regulatory capital. Mr Gei also led the selection and implementation of a new ALM system.
Mr Gei worked in Treasury at Lehman Brothers for 7 years and held positions in New York, London and Tokyo. In New York, he was responsible for managing the Firms' USD 37 billion debt portfolio. During his tenure Lehman Brothers was ranked "Borrower of the Year" by IFR magazine. Mr Gei also developed and implemented a portfolio strategy for the Firm's USD 14 Billion money market investment portfolio.
In London, Mr Gei managed the European liquidity and capital position for Lehman Brothers. In Tokyo, Mr Gei managed funding for Lehman Brothers Japan.
Mr Gei worked as a trader at Chemical Securities, Tokyo and the Bank of Nova Scotia, Toronto and Tokyo. He has experience trading interest rate swaps, foreign exchange and money market instruments.
Mr Gei received his CFA Charter from the CFA Institute in 2001. Mr Gei also holds an MBA from Queen's University, Canada, where he graduated on the Dean's list and an Honours BSc (Math Minor) from the University of Waterloo, Canada.
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Steve Shipley
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Mr Shipley is well known for successfully structuring and delivering major transformation and change programs for banking and other clients in the Australian and Asian markets. He is an expert in mergers, divestitures and corporate turnarounds, ERP and Enterprise Systems rationalisation, and core banking and payment programs.
He recently completed divesting Bankwest from Lloyds International and rebuilding the IT and Systems platforms at Lloyds, where he successfully delivered new IT infrastructure (including new data centres and networks), Integration and EIP/ETL platforms, HR, Finance, Risk and Core Banking systems. The programme separated and rebuilt 82 Banking and IT services and completed two months ahead of schedule and $8 million (almost 15%) under budget while incorporating $5 million in additional scope enhancements and related benefits. The program was nominated for and awarded Top Honours in 5 of 7 categories for Program and Project Excellence within the Lloyds Banking Group International Division, including Program Excellence, Project Excellence (Core Banking Project), Programme Change Management Innovation Excellence (for Recruitment Programme and Catalyst Cup Motivational initiatives), Project Manager Excellence (Enterprise Integration Platform project), and Business Analyst Excellence (Core Banking)
Most recently, Mr Shipley was the Program Director for BPAY MAMBO (Me And My Bank Online), an Australian industry and innovation initiative to modernise electronic payments in Australia. MAMBO was a complex multi-party program of work across the Australian Banking Industry with multiple major vendors and oversight of the RBA, ABA and APCA. He initially served as an independent advisor to the MAMBO Steering Committee, chaired the MAMBO Design Authority and sat on the Procurement Oversight Committee for the programme and its shareholders. He was then asked to step in as the overall fulltime industry Program Director to turn around and deliver the program.
Mr Shipley has previously been the CIO/COO of a fast growing Gulf Bank, a Senior Partner for KPMG and also has had executive and global leadership roles for vendors SAP and EDS.
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Sunil Rawlani
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Sunil is recognised for pioneering disruptive technologies focused on Process Innovation, Customer Experience Enhancement and the strategic use of technology for sustained Value Creation. He possesses International experience of over 2 decades in Leadership & Innovation within IT, Business Process Management, Service Delivery, and Offshore IT Program Management – across Financial Services, Telecom, IT and manufacturing.
Sunil specialises in Business Transformation, Customer Lifecycle Management and Transformational Leadership. He has led several change and transformation initiatives with the advent of technology, liberalisation, deregulation and economic downturn in one of the world’s fastest growing markets. He is also a motivational speaker, executive coach and mentor.
Sunil spent a decade with HDFC Standard Life as CIO and EVP - IT, Process, and Quality – a company he joined as a start-up. He contributed extensively to organisational development, particularly in evolving Operations and Service strategy and Infrastructure. He influenced the formation of a hub and spoke business model around central processing units, implemented digitised workflow and CIM across the country using Business Process reengineering and enabled Business Continuity. HDFC Standard Life was progressive in it’s early adoption of technologies and received several awards for business value of IT. He led the sourcing of shared services and outsourcing of technology and operations.
Sunil earlier worked as Director, Technology & Operations, for MasterCard, where he drove the implementation of payment solutions in South Asia. Sunil acquired his passion for Customer Engagement at the company that is now Vodafone. Apart from IT Applications, Sunil led the creation of the Credit Control, Billing Assurance and Consumer Retention functions. He conceptualised and developed India's first telecom web based CRM system and initiated a strategy to deploy customer service over the Internet, an early adoption at the time.
Sunil also worked for Orange, Israel and ANZ, Australia.
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