TRUST: Redefining Partnerships, Platforms, and Customer Experience
The financial industry has gone through tremendous digital transformation in recent months; The surge of cognitive and artificial intelligence (AI), announcements of new digital-mobile payment initiatives and the growing acceptance of financial technology (FinTech).
While we applaud the disruptive innovation and challenging the status quo, it is easy for us to overlook the premise of financial services – TRUST.
TRUST will be the basis for how we “engage” in the near-future – be it in teaming up with regulators, cross vertical partners, FinTech, and vendors, or reaching our customers. The role of multilateral Trust will be increasingly evident in how we build business through co-opetition and shared economies, how we support APIs and open-banking concepts, and how we fast-track integration of external innovators.
Focus Group Discussion
2 hours of “no-PPT slides”, just discussion, ideas and
views on real-life situations and challenges
Recognizing the true financial innovator of Asia/Pacific